Shipping & Returns

Welcome to ReadyToGo! We’re thrilled to help you and your pets embark on new adventures. Below are all the details about our shipping and return policies to make your shopping experience a breeze! 🌟

Shipping Information 🚚✨

U.S. Shipping 🇺🇸

For our customers in the U.S., we know you can’t wait to receive your goodies! Shipping typically takes 3 to 5 business days. 📅

  • Processing Time: After placing your order, we’ll pack it with care and ship it out within 1-2 business days. 💨🐶
  • Tracking: Once your order is on its way, you’ll receive a tracking number via email, so you can follow your package every step of the way! 🗺️📦

International Shipping 🌍✈️

For our global pet lovers, we offer international shipping! Orders typically take 7 to 15 business days to arrive, depending on your location. 🌏

  • Customs Fees: Please note that any additional customs fees or duties are the responsibility of the customer. 🛃

Returns & Refunds 🔄💵

We want you to be completely satisfied with your purchase! If you’re not thrilled with your items, we’re here to help. 🐕❤️

  • Return Window: You have 30 days from the delivery date to return your items for a full refund. Items must be unused, in their original packaging, and in the same condition you received them. 📦
  • Return Shipping: While we don’t cover return shipping costs, we’ll guide you through the process! Just contact us at support@readytogo.com for assistance. 📧

Refund Process 📝

Once we receive your returned item, please allow 5-7 business days for your refund to be processed. You’ll receive a confirmation email once your refund has been issued! 📨

Questions? 🐾💬

If you have any questions or need assistance with your order, feel free to reach out to our friendly support team at support@readytogo.com. We’re here to help you every step of the way! 🧡